Let us help you achieve an exceptional customer service experience!
Let us help you achieve an exceptional customer service experience!
We partner with you to craft, develop and implement that exceptional customer experience that raises you above other companies and gives you the edge you have been looking for to stand out in today’s customer environment.
The Customer Experience has evolved from where it used to be. Microsoft states, “Globally, 54% of all consumers say that they have higher customer service expectations than they did just one year ago.“ Customers are more discerning and expect far more than now than they ever have. How to capture each and every segment and implement a strategy that will not only leave customers feeling valued, ensuring repeat business, but also using them as a referral source, has been somewhat of a mystery. The same rules just don’t apply. To create a truly effective customer experience, every functional level of company must be aware of being involved.
When did customer’s start expecting more beyond the traditional method of engagement and feedback from companies? Customer experience is now at odds with the traditional way of doing things. Accenture, a global professional services company, states that, “33% of customers who abandoned a business relationship last year did so because personalization was lacking.”
More now than ever, companies must step up and connect more deeply while partnering and immersing themselves in the experience with the customer.
The goal of implementing an exceptional customer experience is to create a strong personal and emotional connection with your customers while meeting their needs in the most efficient manner.
They want to feel like they can count on you to take care of them but at the same time be able to call on you when they need assistance. It’s a fine balance, you don’t want to over service them, but you don’t want to remain too distant either. To develop exceptional communication skills, you really need to get out of your own head and into that of your colleagues and your customers to really understand their needs and how to address the values that are important to them.
Evaluating exactly what their needs are is essential to creating and maintaining this balance. You want to get to a place where all your customers are high value and don’t need constant babysitting. You essentially want to increase your connection with them using fewer touch points, but make those interactions extremely effective, so customers know that you can predict and serve their needs.
Communicating effectively is a big part of the Customer Experience and we work with you to not only develop and build your experience around engaging, collaborating and connecting with your customers but also by speaking to the values that are important to them while anticipating their needs and creating an emotional connection.
It’s about time your Customer Experience was a cut above the rest. Book an Appointment With Us Now!
It is no longer enough to be an expert in your field. Companies need to be the leader in their field to stand out and get noticed. To level companies have cultivated offers that blend of expertise with a company structure that provides an exceptional customer experience. Business is no longer about sales but building relationships and partnerships that create raving fans and a customer centered culture.
I have diverse experience in a vast range of markets providing custom strategies and tools to create a unique customer experience in today’s business environment. I blend strategy and systems seamlessly with purpose and people for next-level leadership that empowers both company and client. As a commodities trader and international logistics expert for over 20 years, I understand the framework of all levels of a highly effective organization, where vision and planning meet process. I also know the success mindset and consistent practice needed to achieve greatness as a 3X world champion martial artist. More important, I have the tools and techniques to inspire greatness in others for immediate and tangible results.
My career path also includes health and wellness, blending the importance of overall well-being with business success. I gained valuable insights over 15 years of study and application into common roadblocks organizations encounter that dictate company culture and ultimately employee performance. I develop empowering solutions based on key insights into both personal responsibility and teamwork that drive customer service delivery enterprise-wide from the top down and bottom up!
Let us know the details on your project, or whatever it is you're hoping to accomplish. We'll let you know if it's something we can help with. We look forward to hearing from you!
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